FAQ
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Company Admin Setting
Quick answers to managing your company’s admin settings with ease
Add User / Role to SurveyTester
To add a new USER, click on the gear icon on the top right corner and go to the Administration & ...
Classification Fields
Classification Fields help structure issue reporting. Field Sets group them for projects. You con...
Duplicate a Role
Creating a New Role by Duplicating an Existing One Administrators can quickly create a new role ...
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General Queries
Essential Support Topics for SurveyTester Users
Survey Information
Q: Can SurveyTester access or store internal survey information such as quota status, screenout r...
Forgot Password or Reset Password
I forgot my password and requested a reset email, but it has not arrived. Check the basics ...
Change Password
How to Change Your Password You can easily update your password from the My Account section of y...
Installing the SurveyTester Extension
Overview SurveyTester works directly in your browser through a browser extension. Installing it ...
Project Search
Searching for Projects You can locate projects in the project list using either keyword search o...
Issues
Find quick solutions to common issues and troubleshooting questions.
Notification, Permissions and Subscriptions
Worried about Notification, Permissions and Subscriptions?
Pages & Routing
Answers to managing pages and routing for smoother navigation.
Project Details
Answers to common questions about managing and viewing your project details.
How to Use Milestones
1. Filter Issues by Milestone Filtering issues by milestone allows you to view: Total iss...
Project Phase & Milestone
Clients often ask how they can measure the number of iterations (back‑and‑forth review rounds) ...
Adding Multiple Languages
Auto‑Importing Languages Using Test Survey URLs For projects containing multiple languages you n...
Create Test Case with additional Parameters
If you have more than one parameter (e.g., device type, channel, custom routing values) to pass i...
Multi‑Country, Multi‑Audience Project Setup
Do we need to create separate links for each market or audience? Currently, our survey programmer...
Add Role / User to a Project
When no ROLES / USERS assigned to a project you will see the below - Add a user to a Project? ...
Export Screenshots
Export Screenshot in SurveyTester SurveyTester stores the HTML output from the browser and reuse...
Screenshots Export (Blog)
Beyond the Pixels: Why Screenshots Matter in Survey Testing Screenshots aren't just pretty pictu...
SurveyBots
Discover how survey bots work and get answers to common setup questions.
Test Run
Learn how to run, monitor, and troubleshoot your tests with confidence.
Test Surveys
Find answers to common questions about creating and running test surveys.
Using SurveyTester with Incognito Mode
When it’s needed, why it matters, and what to watch out for When testing online surveys, browser...
Using Sample with a project
Can I use Sample IDs with SurveyTester? -> Yes. Sample IDs can be used with SurveyTester. How t...
TestCase Popup not available
Q: I created a Test Case but don’t see the pop-up on the Survey Tester bar at the bottom of the p...
Enable Incognito mode
To enable using Survey Tester in Incognito mode, please follow the steps below. 1. Open the brow...
Auto Answer
How does Survey Tester learn to auto-answer questions? Survey Tester uses machine learning to op...
Qualtrics Test Runs Not Starting Fresh
Issue Summary When initiating a test run in Qualtrics, the platform may reopen a previous test s...