FAQ
Start here
Company Admin Setting
Quick answers to managing your company’s admin settings with ease
AI Administration & Usage Controls
The AI Administration & Usage Controls feature allows administrators to manage the AI engines ava...
Auto-Detect Issues
The Auto-Detect Issues feature helps you proactively identify and resolve common survey problems ...
Add User / Role to SurveyTester
To add a new USER, click on the gear icon on the top right corner and go to the Administration & ...
Classification Fields
Classification Fields help structure issue reporting. Field Sets group them for projects. You con...
Company Setting for Fields on the Issues Page
The fields displayed on the Issues page are configured at the company level under Company Setting...
Duplicate a Role
Creating a New Role by Duplicating an Existing One Administrators can quickly create a new role ...
Manage Locked Roles
Roles and Permissions Management Roles determine which features and functions users can access w...
Who has access to my projects?
Project Permissions allow administrators to control which users and roles can access a specific p...
Company Dictionary
The Company Dictionary allows your organization to maintain a centralized list of approved words ...
Free Trial
General Queries
Essential Support Topics for SurveyTester Users
Survey Information
Q: Can SurveyTester access or store internal survey information such as quota status, screenout r...
Forgot Password or Reset Password
I forgot my password and requested a reset email, but it has not arrived. Check the basics ...
Change Password
How to Change Your Password You can easily update your password from the My Account section of y...
Installing the SurveyTester Extension
Overview SurveyTester works directly in your browser through a browser extension. Installing it ...
Project Search
Searching for Projects You can locate projects in the project list using either keyword search o...
Issues
Find quick solutions to common issues and troubleshooting questions.
Creating A New Issue
Logging and Managing Issues During Survey Testing The Issues feature allows testers to log, track...
Exporting Issues to Excel
Once issues are logged in SurveyTester, users have the option to export them into an Excel file f...
Result Filter (older version)
Result Filter allows you to narrow down the list of issues displayed under the Issues tab. By app...
Result Filter (newer version)
Result Filters, Filter Templates, Testcase Conditions, and Unresolved Pipe-In Detection Survey Te...
Notification, Permissions and Subscriptions
Worried about Notification, Permissions and Subscriptions?
Pages & Routing
Answers to managing pages and routing for smoother navigation.
Dashboard showing labels in mixed languages
Why are there mixed languages on the Pages & Routing page? Reason 1: The Language Setup was not ...
Survey Metadata Upload
The Survey Metadata Upload feature allows users to upload survey metadata script files like mdd, ...
Survey Path Analysis
Survey Path Analysis provides visibility into the different paths respondents can follow through ...
Project Details
Answers to common questions about managing and viewing your project details.
Add Role / User to a Project
When no ROLES / USERS assigned to a project you will see the below - Add a user to a Project? ...
Adding Multiple Languages
Auto‑Importing Languages Using Test Survey URLs For projects containing multiple languages you n...
Adding/Importing Multiple Markets
The system can automatically create Markets for multi‑market projects by extracting unique market...
AI-Powered Test Case and Response Generation
SurveyTester now includes expanded AI capabilities throughout the testing workflow. These enhance...
Create Test Case with additional Parameters
If you have more than one parameter (e.g., device type, channel, custom routing values) to pass i...
Custom Forms, Usage and Export Forms
Forms are configurable pages that administrators can create to capture structured data within a p...
Export Screenshots
Export Screenshot in SurveyTester SurveyTester stores the HTML output from the browser and reuse...
Estimated Length of Interview
The Estimated Length of Interview feature helps users understand how long a survey is expected to...
How to Use Milestones
1. Filter Issues by Milestone Filtering issues by milestone allows you to view: Total iss...
Multi‑Country, Multi‑Audience Project Setup
Do we need to create separate links for each market or audience? Currently, our survey programmer...
Project Phase & Milestone
Clients often ask how they can measure the number of iterations (back‑and‑forth review rounds) ...
Screenshots Export (Blog)
Beyond the Pixels: Why Screenshots Matter in Survey Testing Screenshots aren't just pretty pictu...
SurveyBots
Discover how survey bots work and get answers to common setup questions.
Test Run
Learn how to run, monitor, and troubleshoot your tests with confidence.
Test Surveys
Find answers to common questions about creating and running test surveys.
Using SurveyTester with Incognito Mode
When it’s needed, why it matters, and what to watch out for When testing online surveys, browser...
Using Sample with a project
Can I use Sample IDs with SurveyTester? -> Yes. Sample IDs can be used with SurveyTester. How t...
TestCase Popup not available
Q: I created a Test Case but don’t see the pop-up on the Survey Tester bar at the bottom of the p...
Enable Incognito mode
To enable using Survey Tester in Incognito mode, please follow the steps below. 1. Open the brow...
Auto Answer
How does Survey Tester learn to auto-answer questions? Survey Tester uses machine learning to op...
Qualtrics Test Runs Not Starting Fresh
Issue Summary When initiating a test run in Qualtrics, the platform may reopen a previous test s...
SurveyBot Location
The SurveyBot Location feature allows users to select a specific geographic location when runni...
Use Personas for Generating Answers
Create responses from predefined personas with specific demographic or behavioral attributes. Be...