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FAQ

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Auto Answer

FAQ Test Surveys

How does Survey Tester learn to auto-answer questions? Survey Tester uses machine learning to optimize its behavior based on the initial manual testing. During these early tests, it analyzes the types of questions and identifies valid input formats—such as wh...

Enable Incognito mode

FAQ Test Surveys

To enable using Survey Tester in Incognito mode, please follow the steps below. 1. Open the browser extensions page by typing "chrome://extensions" in the browser address bar. 2. Look for "SurveyTester Browser Extension." 3. Click on "Details," then switch ...

SurveyBots are missing when I start a test run

FAQ SurveyBots

If you don’t see the SurveyBots in the Test Survey window, or if automated testing hasn’t been enabled for your company or project, it means you currently don’t have access to use SurveyBots for automated survey testing. In this case, the screen below will app...

Forgot Password or Reset Password

FAQ General Queries

I forgot my password and requested a reset email, but it has not arrived. Check the basics Confirm you used the correct email address associated with your account. For security reasons, an email is sent only to a registered user in SurveyTester.       ...

Using Sample with a project

FAQ Test Surveys

Can I use Sample IDs with SurveyTester? -> Yes. Sample IDs can be used with SurveyTester. How to link SampleID to a project: Project Details -> General Project Settings -> Placeholder  Click on 'SAMPLEID' 3. Click the Add Sample Records button. 4. Ty...

Add Role / User to a Project

FAQ Project Details

When no ROLES / USERS assigned to a project you will see the below - Add a user to a Project? User can be added based on ROLE or an individual USER. To add a ROLE: Project Details -> Permission -> Roles -> Click the Add button Select Role -> C...

TestCase Popup not available

FAQ Test Surveys

Q: I created a Test Case but don’t see the pop-up on the Survey Tester bar at the bottom of the page. What should I do? Click Test Survey and choose your Test Case from the dropdown list. Only existing Test Cases are shown in the dropdown. Edit Test Case...

Free Trial Login Access

FAQ Free Trial

Login Issue Some users report that after completing their first test with the free trial, they try to log in again but are redirected to a sign‑up page. When they enter their information and click "Save and login to SurveyTester", nothing happens. What’s act...

Using SurveyTester with Incognito Mode

FAQ Test Surveys

When it’s needed, why it matters, and what to watch out for When testing online surveys, browser state matters more than many teams realize. Cookies, local storage, cached scripts, and login sessions can all influence how a survey behaves — sometimes in subtl...

Dashboard showing labels in mixed languages

FAQ Pages & Routing

Why are there mixed languages on the Pages & Routing page? Reason 1: The Language Setup was not done, so SurveyTester puts every test into the same language bucket Reason 2: The Language setup is correct, but these questions were not yet tested in English R...

Classification Fields

FAQ Company Admin Setting

Classification Fields help structure issue reporting. Field Sets group them for projects. You control visibility, colors, defaults, and whether values can close issues. SurveyTester lets testers record issues using Classification Fields—structured details tha...

Welcome to the SurveyTester Academy

Find answers, learn best practices, and troubleshoot common issues. • Getting started with SurveyTester• Running your first test• Incognito mode & privacy• Common issues & fixes• Account & access management FAQ

Result Filter

FAQ Issues

Result Filter allows you to narrow down the list of issues displayed under the Issues tab. By applying filters, you can quickly locate a specific issue or group of issues that match certain criteria. For example, if you want to view only open issues related t...

Export Screenshots

FAQ Project Details

Export Screenshot in SurveyTester SurveyTester stores the HTML output from the browser and reuses this code on different physical and virtual devices during both manual and automated survey tests. Screenshots are generated across range of devices used during ...

Installing the SurveyTester Extension

FAQ General Queries

Overview SurveyTester works directly in your browser through a browser extension. Installing it takes just a few minutes and unlocks all the testing and automation features you’ll need. This guide walks you through the process step by step. Step 1: Check Y...

Multi‑Country, Multi‑Audience Project Setup

FAQ Project Details

Do we need to create separate links for each market or audience? Currently, our survey programmers set up multimarket or multi‑audience projects using multiple links—for example, 10 markets would mean 10 links, and 5 audiences would mean 5 links. However, when...

Survey Information

FAQ General Queries

Q: Can SurveyTester access or store internal survey information such as quota status, screenout reasons, etc.? A: SurveyTester can only access information that is visible in the browser during testing. Many users/programmers configure special hidden questions...

Screenshots Export (Blog)

FAQ Project Details

Beyond the Pixels: Why Screenshots Matter in Survey Testing Screenshots aren't just pretty pictures—they're your QA team's best friend. They're documentation, communication tools, and proof that your survey actually works. In SurveyTester, the screenshot expo...

Add User / Role to SurveyTester

FAQ Company Admin Setting

To add a new USER, click on the gear icon on the top right corner and go to the Administration & Settings.  Click on USERS -> Click the button "Create User" A new window open and enter the new users email id and select the role(s) to be assigned for this...