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Change Password
How to Change Your Password You can easily update your password from the My Account section of your SurveyTester dashboard. Just follow the steps below: Step 1: Open My Account Go to the top‑right corner of the screen. Click on your profile image or in...
Company Admin Setting
Quick answers to managing your company’s admin settings with ease
Free Trial
General Queries
Essential Support Topics for SurveyTester Users
Issues
Find quick solutions to common issues and troubleshooting questions.
Notification, Permissions and Subscriptions
Worried about Notification, Permissions and Subscriptions?
Pages & Routing
Answers to managing pages and routing for smoother navigation.
Project Details
Answers to common questions about managing and viewing your project details.
SurveyBots
Discover how survey bots work and get answers to common setup questions.
Test Run
Learn how to run, monitor, and troubleshoot your tests with confidence.
Test Surveys
Find answers to common questions about creating and running test surveys.
Qualtrics Test Runs Not Starting Fresh
Issue Summary When initiating a test run in Qualtrics, the platform may reopen a previous test session instead of starting a new one. This behavior commonly occurs when the test link has been accessed before. Cause Qualtrics automatically restores an existi...
Repeat Test Run in SurveyTester
Repeating a test run is a powerful feature in SurveyTester that simplifies the process of re‑testing specific parts of a survey. It allows testers to automatically recreate a previously completed test scenario within seconds and resume testing at any desired q...
Project Search
Searching for Projects You can locate projects in the project list using either keyword search or creation date filters. 1. Search by Keyword To find a project using a keyword: Go to the search bar in the project list. Enter any relevant word or phras...
Duplicate a Role
Creating a New Role by Duplicating an Existing One Administrators can quickly create a new role by duplicating an existing role and adjusting its permissions as needed. This approach ensures consistency and saves time when configuring similar role types. Ste...
Project Phase & Milestone
Clients often ask how they can measure the number of iterations (back‑and‑forth review rounds) made to a survey link—from the moment the initial link is shared until final sign‑off. SurveyTester provides a flexible and structured way to track these iteratio...
Adding Multiple Languages
Auto‑Importing Languages Using Test Survey URLs For projects containing multiple languages you no longer need to manually add each parameter one by one.The system can now automatically identify language parameters directly from your test survey URLs and creat...
Create Test Case with additional Parameters
If you have more than one parameter (e.g., device type, channel, custom routing values) to pass into the URL, you can add them manually by creating a Test Case. Step 1: Open Test Cases In Project Details, select Test Case from the left panel Click Add N...
How to Use Milestones
1. Filter Issues by Milestone Filtering issues by milestone allows you to view: Total issues raised during each iteration Issues resolved within each round Items that require follow‑up Total issues raised in each iteration How many were...