Login Access

Login Issue

ISome wasusers ablereport tothat useafter completing their first test with the free trialtrial, surveythey testertry afterto log in again but are redirected to a sign‑up page. When they enter their information and click "Save and login to SurveyTester", nothing happens.

What’s actually causing the registeredissue?

and

The didproblem myis firstnot test,related butto now when I useusing the same email toaddress. loginInstead, it takesoccurs mebecause the user searches their inbox for the original welcome email, and clicks the activation link again.

This activation link is only valid for creating the account the first time. If a user clicks it later, it forwards them to athe sign sign‑up page. Whenflow Ieven enterthough mythe informationaccount andalready clickexists. "saveThis andresults loginin the system not processing the action, leaving the user stuck.

Correct Way to SurveyLog Tester" it doesn't do anything.

In

Answer:

The initial registration link can only be used once. To access itthe againplatform for testing, please log in usingagain, the link:user
should:

To request support to reset password click click here.